Human-centric design and the future of financial supervision
Focusing on pains and gains to build capacity, co-create solutions and establish communities of practice
After a decade spent supervising payment systems at the Central Bank of Kenya, I started promoting innovation across the financial sector working. Over the past few years, I have been advocating the importance of human-centric design (HCD), the need to build empathy and a deep understanding of the people you are designing for. HCD is ‘an approach to problem-solving commonly used in design, management, and engineering frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.’ In my HCD journey, I have collaborated with both private and public sector stakeholders in designing products that meet the financial needs of underserved segments or designing more inclusive and innovative policies.
